Thursday, October 07, 2004

Trust

I had the oil in the Escape changed yesterday. The boys and I went to Jiffy Lube then lunch. Jiffy Lube does a great job at up selling but they face an almost insurmountable obstacle dealing with me. Years ago some Jiffy Lubes were found to actually not change the oil in some customers. They just rolled the car in, went through some motions and rolled the car out. That still sticks in my mind and, as such, I don't really trust them. Why do I still go for an oil change? It's convenient. I guess I should look into Grease Monkey or some other competitor that offers the same convenience and switch. But the point is Jiffy Lube violated my trust and is still paying a steep price.

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